020 7741 0315

Delivery information

Delivery Type

Timing and deadlines

Charges

STANDARD UK DELIVERY 

UK MAINLAND ONLY

From 3 to 5 working days. For standard items only. See below for non-standard items.

£4.95

NEXT WORKING DAY DELIVERY 

UK ONLY*

Order before 2pm on Monday to Thursday for delivery the next working day. Does not include the weekend.

£8.50

SATURDAY DELIVERY

UK ONLY*

Ensures delivery on the next available Saturday.

£18.50

NON-MAINLAND UK AND HIGHLANDS OF SCOTLAND 

(Jersey, Guernsey, Isle of Man)

Next day delivery is not available for international items. Delivery to most non-mainland addresses will be 3-6 working days.

 

£14.95

NEXT WORKING DAY DELIVERY PRE 12*

Order before 1pm for delivery before 12pm the next working day.

£16.50

DELIVERY TO EUROPE**

From 7 to 10 working days. Next Day Delivery not available.

£14.95

DELIVERY TO USA

From 7 to 10 working days. Next Day Delivery not available.

£19.95

 

Personalised items are non-returnable. This does not affect your statutory rights. Please see our Terms and Conditions for more information.

*A small number of items are not available for fast delivery services or international. This will be clearly indicated on the product page or advised at checkout if this is the case. The average delivery time for such items (personalised products etc.) is 7-10 working days. 

Please note any order placed on a weekend or bank holiday will not be processed until the next working day.

UK Delivery of Standard Items

All items in our catalogue and on our website can be delivered within the UK for £4.95 per delivery address. Delivery is free on orders over £75. Standard Delivery takes between 3 to 5 working days. We use a range of different couriers to get your order to you as quickly as possible including Hermes and  DPD, although we may occasionally use other couriers. Most of our deliveries will require a signature. 

We cannot guarantee delivery in these time frames unless we have the full and correct delivery address (including company name if applicable).

Sometimes, for example during exceptionally busy periods, there is a chance your order may be slightly delayed. If this does occur, we shall inform you as soon as possible.

Please note that some addresses like the Channel Islands, Scottish Highlands and Ireland may take a little longer and are not available for Next Day delivery. All deliveries are subject to the couriers Terms and Conditions.

UK Next Day Working Delivery

Orders placed before 2pm Monday to Friday will be delivered on the next working day. This will cost £8.50 per delivery address. Please note this means orders placed before 2pm on Friday will be delivered on Monday. We use the courier company DPD. We will provide a link on your Confirmation Email where you can track your delivery via DPD's website. Unfortunately we cannot provide specific timings for your delivery other than it should arrive (to the best of our ability and within the realms of our control***) between 9am and 6pm on the next working day. 

Guaranteed Next Day Delivery is only available to UK Mainland addresses. Some items are not available for Next Day delivery, this will be displayed on the product page for the item.

Next Working Day Delivery before Midday

To receive your order before 12pm the following working day***, select this option before 1.30pm. The cost of this option is £16.50. Not valid for weekend deliveries. Available only for UK Mainland addresses.

Saturday Next Day Delivery

Place your order before 1.30pm on Friday and select this option to receive your order on Saturday. The cost of this option is £18.50. We cannot provide specific timings for this. Your delivery will arrive between 9am and 6pm***.

Overseas Deliveries

We offer overseas delivery to the US and most of Europe.

Delivery to Jersey and Guernsey costs £14.95 and may take between 7-10 working days but will often arrive sooner. Next Day Delivery is not available. We do not currently ship to any other Channel Islands.

Delivery to the Isle of Man and the Isle of Wight costs £4.95 and will take up to 6 working days. Next Day Delivery is not available. 

Delivery to any US destination costs £19.95 and may take up to 7-10 working days. Next Day Delivery is not available.

**Delivery to Europe costs £14.95 and may take up to 7-10 working days. Next Day Delivery is not available. We ship to the following European destinations;
Austria, Belgium, Channel Isl., Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Please note that oversized items (eg. deckchairs) may incur an additional shipping surcharge.   

***Please note that once your delivery has left our warehouse we can only take limited accountability for it. If problems occur, we will of course do everything in our power to help you solve them however we do not govern the courier company, so your delivery is largely in their hands. Should you not be at the delivery address when the courier delivers your parcel, they will leave a note to inform you of its whereabouts. It might have been taken to the Post Office or left with a neighbour.